Introduction

If you’re passionate about telecom technology, customer operations, and field management — and you live in a city like Gujranwala — the Executive Field/Customer Ops Rural position at PTCL might just be the golden opportunity you’ve been waiting for. In today’s highly connected world, ensuring smooth customer experiences in rural areas is not just a job — it’s a mission.

PTCL, one of Pakistan’s telecom pioneers, is offering this full-time, on-site role to candidates ready to take on both technical and leadership challenges. This article will walk you through everything you need to know — from responsibilities and qualifications to why this role matters in Pakistan’s digital future.

Why the Role of Executive Field/Customer Ops Rural Matters

Key Benefits for Applicants

🚀 Job Overview

📌 Job Title: Executive Field/Customer Ops Rural
🏢 Company: PTCL
📍 Location: Gujranwala, Punjab
📅 Date Posted: August 5, 2025
📚 Qualification: BE/BSc in Electrical, Telecom, CS, or IT
🛠 Experience: GPON, Copper Network, Field Ops
💼 Employment Type: Full-time (On-site)
👨‍👩‍👧‍👦 Family Benefits: 6-month maternity & 30-day paternity leave

What You’ll Be Doing: Responsibilities Overview

As an Executive Field/Customer Ops Rural, you’ll act as the technical nerve center of rural telecom operations. Your daily responsibilities include:

Provisioning and Fault Resolution: Manage installation and fault resolution for Flash Fiber (FF) and Copper connections within KPIs.
Network Upgrades: Supervise upgrades in the FF/Copper network to boost user experience.
Field Supervision: Oversee customer operations at Hafizabad Exchange and nearby areas.
Team Coordination: Mobilize teams quickly during outages and ensure timely resolution.
Service Planning: Provide data-driven inputs for future network expansion.
KPI Monitoring: Constantly evaluate service performance using analytics.
HSE Compliance: Ensure Health, Safety & Environment rules are strictly followed.

These duties require not only telecom expertise but also leadership and stakeholder management skills.

Required Qualifications & Competencies

To be considered, candidates must hold:

🎓 Educational Background:

BE/BSc in Electrical, Electronics, Telecom, Software, Computer Science, or BS IT (4-year program)

💼 Competency Checklist:

Deep understanding of Copper & GPON networks
Working knowledge of switching, IP, and transmission technologies
Hands-on experience with CHI metrics and service analytics
Familiarity with PSTN, DSL, IPTV & GPON troubleshooting
Operational knowledge of PDGs, AC/DC systems, solar power
Strong communication and conflict resolution skills
Proficiency in MS Excel, PowerPoint, and field data tools
Must be able to drive LTV 4-wheel vehicles for rural ops

💡 Did you know? According to LinkedIn data, 55% of applicants are at entry level and 27% have a Bachelor of Science — meaning fresh grads with drive and skills have real chances here.

PTCL’s Culture: More Than Just a Job

PTCL isn’t just hiring; they’re offering a chance to grow with a purpose.

Their vision is clear — to lead Pakistan’s digital transformation. PTCL promotes diversity, inclusion, and innovation, making it a desirable workplace for both men and women across Pakistan. Whether it’s hybrid work policies or extended parental leave, the company truly values its employees’ well-being.

Their core values?

✅ Be Resilient
✅ Think Big
✅ Win Every Battle
✅ Value Success

This isn’t just corporate talk — their #ReadyToRise culture is visible in everything from recruitment to daily operations.

Real-Life Impact: Why Field Ops in Rural Pakistan Matter

Customer Ops in rural areas play a critical role in closing Pakistan’s digital divide. Cities like Gujranwala are rapidly modernizing, but the rural surroundings still face challenges in connectivity, fiber deployment, and maintenance.

Field executives are the first responders when connectivity goes down. They ensure that a student in a village, a farmer using smart irrigation tech, or a small business relying on online banking — all stay connected.

Pro Tips for Applicants

Customize Your Resume: Highlight any experience in telecom, power infrastructure, or customer service.
Showcase Field Skills: If you’ve managed teams, driven operations, or handled stakeholders — say it clearly.
Prepare for CHI & KPI Questions: Employers will likely test your service performance knowledge.
Study GPON Tech: Know how this differs from legacy copper networks and why it matters.
Highlight MS Excel & Reporting: Data analysis is a big part of this job.

FAQs

Q1: What is the main focus of the Executive Field/Customer Ops Rural role?
The main focus is managing service delivery and fault resolution in rural telecom networks, especially for FF/Copper connections.

Q2: What kind of educational background is required?
You need a 4-year degree in Electrical, Telecom, Software Engineering, IT, or Computer Science.

Q3: Is field travel part of this job?
Yes, the role involves on-site supervision and travel using LTV vehicles, especially in Hafizabad and surrounding areas.

Q4: What tools or software should I know?
Strong knowledge of MS Excel, PowerPoint, and telecom operational tools is expected.

Q5: What does GPON stand for?
GPON = Gigabit Passive Optical Network. It’s a high-speed fiber technology that’s replacing traditional copper lines.

Q6: Does PTCL offer benefits for families?
Yes, including 6-month maternity leave, 30-day paternity leave, and hybrid work flexibility.

Q7: How competitive is this role?
With over 100 applicants in two weeks, competition is strong — but skill, preparation, and clarity can set you apart.

Conclusion

The Executive Field/Customer Ops Rural position isn’t just a job — it’s a front-row seat to Pakistan’s digital evolution. With PTCL’s tech-forward culture, commitment to field excellence, and employee-first policies, this opportunity is perfect for individuals ready to rise and redefine rural connectivity.

👉 Got questions? Comment below or apply directly at PTCL Official Careers Page to take your first step.

Author Bio:

Hafix Hamid is a telecom industry observer and digital content writer passionate about Pakistan’s IT transformation. With years of writing experience for AdSense-optimized blogs, he ensures each post is EEAT-compliant, SEO-friendly, and useful to real readers.

Executive Field/Customer Operations Jobs 2025 – PTCL Gujranwala